Terms & Conditions
Last Updated: October 9, 2026
Welcome to SLO Christmas Pros. These Terms & Conditions govern use of this website and provide general information regarding services offered by SLO Christmas Pros, operated by Rhys Enterprises, Inc.
By using this website, submitting a request for an estimate, or otherwise communicating with us through this website, you agree to these Terms & Conditions. Specific services are governed by the written quote, service agreement, invoice, or other written documentation provided to you for your project.
1. Website Information
Information displayed on this website is provided for general informational and marketing purposes. Photographs, examples, pricing descriptions, design concepts, and other website content do not constitute a binding offer or guarantee of service.
Final pricing, scope of work, materials, scheduling, and other project details will be stated in the written quote provided to the customer.
Submitting an inquiry or request for an estimate does not create a contract or guarantee availability.
2. Quotes and Estimates
Quotes are generally valid for 30 days from the date issued, unless otherwise stated in writing.
Pricing may change after the expiration of a quote due to scheduling, material costs, changes requested by the customer, site conditions, or other factors affecting the work.
The customer is responsible for reviewing the quote carefully before accepting it.
Any additions or changes to the approved scope of work may result in additional charges and should be confirmed in writing.
3. Seasonal Lighting Service
Unless otherwise stated in writing, SLO Christmas Pros provides a seasonal lighting service that may include:
Customization of the lighting design
Commercial-grade lighting and related materials
Installation
Takedown
Storage
Limited in-season maintenance
The exact services included for a particular property will be identified in the customer's approved quote.
4. Leased Lighting and Materials
Unless specifically identified as a purchase, lighting sets and related materials furnished by SLO Christmas Pros are leased for seasonal use and remain the property of SLO Christmas Pros / Rhys Enterprises, Inc.
This may include bulbs, light strings, wire, extension cords, clips, timers, connectors, and other installation materials supplied by us.
The seasonal lease allows installation, materials, takedown, and storage to be bundled into the quoted service.
Customers are not required to enter into a multi-year agreement.
Customers may ask about purchasing their lighting set. Any purchase must be separately agreed to in writing. Ownership transfers only after the applicable purchase price has been paid in full.
Purchase of lighting materials does not automatically include future installation, maintenance, removal, or storage services.
5. Design and Visual Representations
Photographs, renderings, mockups, diagrams, and design images are intended to illustrate the general areas and appearance of the proposed installation.
Because every property and installation is different, such images are guides rather than guarantees of an exact finished appearance.
Minor field adjustments may be made when reasonably necessary for safety, attachment, wiring, roof configuration, landscaping, electrical access, or overall appearance.
6. Materials and Installation Methods
SLO Christmas Pros generally uses commercial-grade lighting materials or other materials approved by our lead installer.
For rooflines, we generally use removable clips rather than nails whenever reasonably appropriate.
Certain installations involving trim, garage surrounds, windows, columns, fascia, or similar surfaces may require the appropriate use of staples or comparable attachment methods.
By approving the work, the customer authorizes these installation methods and acknowledges that staples or similar fasteners may leave small holes or marks and may eventually require minor touch-up paint or maintenance.
7. Property Access
The customer authorizes SLO Christmas Pros and its employees or authorized personnel to access the exterior portions of the property reasonably necessary to perform installation, maintenance, takedown, inspection, or related services.
The customer generally does not need to be home during service unless otherwise arranged.
The customer is responsible for providing safe and reasonable access to work areas.
8. Customer Responsibilities
Before scheduled service, customers should:
Ensure gates and necessary access areas are available.
Secure pets away from work areas.
Move vehicles or other obstructions when requested.
Provide access to functioning exterior electrical outlets where required.
Inform us of known hazards or unusual property conditions.
Obtain any necessary landlord, homeowner, HOA, property-manager, or other third-party authorization.
Customers are responsible for ensuring that the person approving the work has authority to authorize installation at the property.
9. Electrical Service
The customer is responsible for maintaining functioning electrical outlets, circuits, breakers, GFCI protection, and adequate electrical capacity for the installation unless otherwise agreed in writing.
SLO Christmas Pros is not responsible for outages or performance problems caused by defective electrical systems, overloaded circuits, tripped breakers, failed outlets, utility interruptions, or electrical conditions outside the scope of our work.
10. Scheduling
Installation dates and service dates are subject to availability, weather, routing, staffing, property conditions, and safety considerations.
We may provide an anticipated service date or scheduling window rather than an exact arrival time.
Customers will generally receive advance communication regarding scheduled installation.
SLO Christmas Pros may reschedule work when weather, wind, wet roofing, access conditions, equipment limitations, or other circumstances make work unsafe or impractical.
Safety decisions made by our installation personnel will control.
11. Takedown
Seasonal takedown is generally scheduled by geographic area so that routes can be completed efficiently.
Customers will be notified of the anticipated takedown schedule.
A customer requesting a special removal date or a change from the scheduled route may be subject to an additional trip or rescheduling fee disclosed before the change is confirmed.
12. Maintenance
Limited in-season maintenance is included with leased-lighting installations as described in the customer's service agreement or quote.
Examples of covered service may include correcting a significant section outage or rehanging lighting displaced by ordinary weather conditions.
Individual bulb failures can occasionally occur, particularly on installations containing hundreds of bulbs.
A service call involving only a small number of isolated bulb failures may be subject to a trip charge unless otherwise stated in the customer's written agreement.
Maintenance coverage does not include problems caused by customer interference, animals, vandalism, construction, landscaping activity, electrical-system problems, severe weather events, third parties, or other conditions outside our reasonable control.
13. Deposit and Payment
Where a deposit is required, the amount will be identified in the customer's written quote or agreement.
For residential work subject to applicable California home-improvement rules, any required down payment will be limited as required by California law.
Unless otherwise stated in writing, the remaining balance is due upon completion of installation.
Customers are provided a 15-day grace period to pay the remaining balance using an approved payment method.
Automatic invoice reminders may be sent after the grace period.
Where the customer has expressly authorized an ACH, credit-card, or debit-card payment method to remain on file, unpaid balances may be processed according to the payment authorization and written service agreement.
14. Cancellations
Unless otherwise required by applicable law:
A cancellation made within 72 hours of the scheduled installation date may be subject to a $50 cancellation fee.
A same-day cancellation may be subject to a $100 cancellation fee.
Any refundable portion of a deposit will be returned within 14 days, or sooner when required by applicable law.
These business cancellation fees do not limit or replace any cancellation or rescission right provided to a customer by California law. Where applicable law provides a cancellation right without penalty, applicable law will control.
15. Pre-Existing Conditions and Property Damage
Holiday-light installation frequently involves roofs, fascia, gutters, siding, trim, landscaping, trees, electrical systems, and other existing property components.
SLO Christmas Pros is not responsible for damage resulting from pre-existing deterioration or defects, including loose or brittle roofing, deteriorated wood, failing paint, damaged stucco, unstable gutters, defective electrical equipment, weakened landscaping, or similar conditions that existed before our work.
Customers should disclose known fragile, damaged, recently repaired, or otherwise sensitive areas before installation.
Nothing in these Terms is intended to exclude responsibility where liability cannot lawfully be excluded.
16. Weather and Events Outside Our Control
Service schedules may be affected by rain, wind, unsafe roof conditions, storms, utility interruptions, road closures, wildfire conditions, supply disruptions, government restrictions, labor shortages, or other events outside our reasonable control.
SLO Christmas Pros may delay or reschedule work when reasonably necessary due to these circumstances.
17. Photography and Marketing
The customer authorizes SLO Christmas Pros to photograph completed installations and use those photographs for legitimate business and promotional purposes, including our:
Website
Social media
Google Business Profile
Advertising
Printed marketing
Portfolio materials
We will not intentionally publish the customer's name, street address, or other personally identifying information with such photographs without separate permission.
18. Intellectual Property
Unless otherwise indicated, the photographs, graphics, written content, design concepts, branding, logos, renderings, and other original materials appearing on this website are owned by or licensed to SLO Christmas Pros / Rhys Enterprises, Inc.
They may not be reproduced, republished, commercially distributed, or used to market another business without permission.
19. Third-Party Services
Our website or communications may link to or use third-party services, including scheduling platforms, Jobber, payment processors, financing providers, mapping services, social-media platforms, or other online services.
Those services may have their own terms, privacy policies, and practices.
SLO Christmas Pros is not responsible for the operation or policies of independent third-party platforms.
20. Communications
By requesting an estimate or becoming a customer, you agree that SLO Christmas Pros may contact you by telephone, email, or text when reasonably necessary regarding your inquiry, quote, scheduling, installation, maintenance, billing, takedown, or other service-related matters.
Marketing communications, where used, will be handled subject to applicable law and applicable opt-out requirements.
21. Privacy
Information submitted through this website is handled in accordance with our Privacy Policy.
Your Privacy Policy should be linked directly from this section once this page is published.
22. Limitation of Website Liability
We make reasonable efforts to keep website information accurate and current, but errors, outdated information, technical problems, or interruptions may occasionally occur.
To the fullest extent permitted by applicable law, SLO Christmas Pros / Rhys Enterprises, Inc. is not responsible for indirect or consequential losses arising solely from use of or inability to use this website.
Nothing in these Terms eliminates rights or remedies that cannot legally be waived under applicable law.
23. Service Agreements Control
These website Terms provide general terms applicable to use of our website and services.
A customer's accepted written quote, contract, service agreement, change order, or other project-specific written agreement may contain additional or different terms.
If a project-specific written agreement conflicts with these website Terms regarding the actual services being performed, the project-specific written agreement will control.
24. California Law
These Terms are governed by the laws of the State of California, without limiting any consumer protections or rights that apply under California law.
25. Changes to These Terms
We may update these Terms & Conditions from time to time.
When changes are made, the revised version will be posted on this page with an updated effective date.
Continued use of the website after an update constitutes acceptance of the revised website Terms, to the extent permitted by law.
26. Contact Us
Questions regarding these Terms & Conditions may be submitted through the contact information provided on the SLO Christmas Pros website.